Lenore Borisova: Web Design, Print Design, Fine Art Photography, Writing

Web Design Print Design Fine Art Photography Writing Résumé

What is a FAQ?

A Frequently Asked Questions (FAQ) page allows visitors to easily access common questions to get answers. It is possible to have either one set of FAQs for the entire department or to create multiple sets of FAQs such as website information, department information, directions, etc. to help make it even easier for the visitor to find the answers to the questions that they would like.

Benefits of a FAQ

Benefits of the FAQ to the department include:

Helping visitors find answers to the questions they need as quickly as possible
Reducing the volume of repetitive common questions, such as directions
Giving the user the ability to not only get the information but to also have the ability to print it
Giving answers to common questions, even when the government offices are closed

Benefits of the FAQ to the website visitor include:

Finding answers to the questions they need as quickly and efficiently as possible
Ability to print information they get, such as directions to a department
Find answers to questions without having to wait for the offices to be open
Efficiently route information requests to the appropriate department without transferring

45-page training guide and documentation for Vignette Content Management Systems (CMS) FAQ Application. This guide used numerous screenshots and focused on every detail of what was possible and not within the Frequently Asked Questions (FAQ) application. Its target audience is for Content Managers who are mostly used to basic office software applications but were expected to use the CMS to update their department's website content. It explained how to use the Vignette CMS in an applied relationship to their departmental needs.